Privacy Policy

This Privacy Policy describes how Bliss Productions collects, uses, and discloses personal information when you visit our website, interact with our services, or engage with our experiential lighting installations, events, and related services. This policy applies to information collected through our website, online forms and inquiries, communications via email or phone, and event bookings or experiential lighting installations.

By accessing or using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information you provide voluntarily

You may provide personal information when you submit a contact form, request a quote, schedule a consultation, subscribe to updates, or book lighting installations or services. The personal information we collect may include: name, email address, phone number, company or organization name, event or project details, and billing or payment information processed through third-party services.

Automatically collected information

When you visit our website, certain information may be collected automatically through our hosting infrastructure and third-party tools. This may include: IP address, device type, browser type, pages visited, time and date of visits, referral URLs, and general geographic location. This information helps us understand website traffic and improve website functionality.

2. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve functionality and analyze site performance. Cookies may be used to maintain website security, save user preferences, analyze website traffic, and improve user experience. You may disable cookies through your browser settings, though some website features may not function properly.

3. How We Use Your Information

We may use personal information to: respond to inquiries and customer support requests; provide quotes or consultations; deliver experiential lighting services or installations; manage event planning or installations; improve website performance and services; send service updates or marketing communications when permitted by law; prevent fraud and maintain security; and comply with legal obligations.

4. Third-Party Services

Our website is served through infrastructure providers (including Cloudflare), which may collect and process certain information as part of hosting, security, and analytics services. We may also use trusted third-party service providers including payment processors, email services, analytics providers, and event management tools. These providers may access personal information only as necessary to perform services on our behalf.

5. Experiential Installations and Event Media

During experiential lighting installations, demonstrations, or events where our lighting systems are present, photography or video may be captured for documentation, marketing, or promotional purposes. Attendees at events where our installations are present may appear in photographs or videos used for promotional materials, marketing, or social media. If you wish to request removal of identifiable imagery, please contact us.

6. Data Retention

We retain personal information only for as long as necessary to provide services, maintain business records, comply with legal obligations, and resolve disputes. When information is no longer required, we take reasonable steps to delete or anonymize it.

7. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you may have the following rights: the right to know what personal information we collect; the right to access your personal information; the right to request deletion of personal information; the right to correct inaccurate information; and the right to opt out of the sale of personal information. We do not sell personal information. We will not discriminate against you for exercising your privacy rights.

8. Exercising Your Privacy Rights

To request access, deletion, or correction of your personal information, please contact us at [email protected]. We may need to verify your identity before processing your request.

9. Data Security

We implement reasonable safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration. However, no internet transmission can be guaranteed to be completely secure.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update or modify this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

12. Contact

Bliss Productions · Encinitas, CA 92024 · [email protected]